![]() ![]() ![]() Anyone else experienced this problem and found a sol. I contacted Staples and Adobe support but theyre no help so far. In the current economic climate I cannot afford to buy a new copy. After installing Photoshop Elements 2021 for mac I cannot open the editor after I enter the serial number. I have moved house since then and there is no chance of finding it again if that is the case.ĭoes anyone know how I would go about being able to find or get a new serial number to activate the product? I have proof of purchase, both in the form of the box/sleeve and in the form of the emailed receipt from Amazon. Since I was able to install the product 2 years ago, I can only assume that I had the serial number then, but have subsequently lost it. Both my Mac and Windows installation disks were in the same sleeve, and that sleeve does not contain a serial number. I checked online and it said the serial number should be on the sleeve of the Windows disk. I have read everything on the box and the disk sleeve and found nothing which could be a serial number. I put the disk in, went through the installation process, but am stuck at the final hurdle: I cannot find the product's serial number. I have recently had to run a factory reset on my PC and am now in the process of trying to re-install PSE2018. When I tried to do this a further message would appear telling me that I should connect to the internet to validate my serial number, though I was already. I checked online, and the order shows up in my Dell Digital Locker, and theres also a link to obtain my serial number and retrieve my license, but that link. It worked OK for a few days, although I kept getting a message that I should sign in with an Adobe ID to activate the software. ![]() I installed it and stuck the disk in a drawer. I bought Photoshop Elements 2020 online direct from Adobe. In 2018 I bought a physical copy of Photoshop Elements 2018.
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